This course is for anyone who is responsible for day-to-day operations of a production IBM Case Foundation workflow
application.

Prerequisite skills and knowledge for this unit are:

• Familiarity with Windows 2008 operating systems.
• Familiarity with Java and Java Virtual Machines.
• General knowledge of relational database management systems.
• General knowledge of P8 Platform security concepts.
• General workflow terminology:
  • Workflow
  • Workflow definitions
  • Queues
  • Rosters.
• Start a P8 Platform system.
• Familiarity with P8 Platform administration interfaces, including:
  • Administration Console for Content Platform Engine
  • IBM Content Navigator

Recommended training path:

• F230 IBM Case Foundation 5.2.1: Introduction
• F231 IBM Case Foundation 5.2.1: Configure the Workflow System
• F232 IBM Case Foundation 5.2.1: Security
• F233 IBM Case Foundation 5.2.1: Maintain the Workflow System

• Process Administrator
• Search options
• Viewing workflows and work items
• View and customize search results
• Ways to refine a search for work
• Use exposed fields in searches
• Use the Criteria tab to filter a search
• Search user queues
• View workflow history in Process Tracker

• Reasons to modify work
• Tools for modifying work
• Work item status
• Locking work
• About workflow properties
• Modify data field values
• Modify workflow groups
• Open workflow or work item in Process Tracker
• Modify an attachment reference
• Considerations for modifying work

• Tools for processing and managing work
• Ways to complete work items
• Assign or reassign work to participants
• Terminate work
• Delete work
• Designate a substitute participant
• Unlock work
• Add and remove trackers

• About workflow exceptions
• Conductor queue
• Get information about workflow exceptions
• View the information stack
• Modify workflows and work items