Have you ever been called because the network is slow and not known what to do? Most of those calls are not network related. Come to this class and find out how to tell if it really is the network.

Have you ever noticed your system getting slower and slower? Take this class and learn how an incorrectly configured system can impact performance.

Have you ever had your system go down and production stop? This is a system administrator's worst nightmare. Come to this class and find out how to use a powerful tool called 911 to identify the possible sources of trouble.

Have you ever needed to consolidate optical disks and wondered the best way to do it? Have you wondered when it's time to consolidate? Do you need to run online backups? Protect your data without shutting the system down?

Would you like to know more about how Simple Network Management Protocol (SNMP) works with Image Services (IS)? This class teaches you how to deal with all of these issues.

You should complete:

• IBM FileNet IS System Administration (F4580)

• FileNet's implementation of client/server technology- How Request Handlers, Daemons, and Shared Libraries work together
• The Network Clearinghouse (NCH) Database- NCH naming conventions and the nch_tool utility
• Client/Server Communication - connections, sessions, the Remote Procedure Call (RPC) process, and the Protocol Process Manager (PPM)
• Monitoring Communication Activity - the common utility, Protocol Process Manager Operator Interface (PPMOI), and error logs.
• Recognizing Server Processes- server process theory, interlocks, the ipc_tool utility, and Server Application Sessions (SAS) errors
• 911- when to run it, how to use the reports it generates, what to do if 911 fails
• Getting the most out of Storage Library Control and Backup Job Control
• Optimizing Storage Library performance
• Rebuilding primary or tranlog disks
• Using reports to analyze slow systems
• Capturing events using SNMP codes
• Performing online backups
• Setup WQS_tool to defragment workflow queues